Can I Bring Food & Drinks?
- You are more than welcome to bring nut free snacks and drinks leak proof containers. Please be advised that there is no fridge on the premises. Don't worry about the clean-up or the mess!
Can Parents Stay For Parties?
- Other than the party parents (the birthday child’s parents), we kindly ask that all guests be dropped off. Our space is cozy, and keeping the group small helps us avoid distractions and run a smooth, fun event for the kids.There are lots of great spots nearby like coffee shops, restaurants, malls, and more to enjoy while they wait. Thanks so much for your understanding!
How Much Time Do We Have During Our Party?
- All parties are scheduled for 2 hours unless previously discussed and arranged. To make sure every celebration gets the time and attention it deserves, we kindly ask that you and your guests arrive no earlier than 10 minutes before your scheduled start time and depart within 10 minutes after your scheduled end time. Arriving too early or staying late may overlap with other celebrations we are hosting, and to help keep things running smoothly an additional $50 fee will be applied in either case. Thank you so much for understanding and for helping us create a wonderful experience for your group and for others.
What Should I Wear?
- All participants are strongly advised to wear clothes that does not have any sentimental value. There are no aprons available for students. Shoes are mandatory.
When Will My Project Be Ready For Pick Up?
- Face Sculptures will be left at the studio to be baked and attached to the Board & Canvas. You will be contacted for pick-up within 72 hours. Any projects left at the studio after a 3 month period will be donated. The Party parent will pick up all of the Canvases and Board to be distributed to the Party guests.
Where Can Party Parents Park?
- There is meter and street parking in the front of the store. There is one spot directly behind the studio. Any additional vehicles parked in the back or side parking lot are subject to be towed at your own expense.
What If I am going to be late?
- We recommend arriving on time and requesting guests arrive on time so you don't miss out on important instructions. Please inform us via phone or email if you are going to be late. If you arrive late, please be courteous to the instructor and participants and we will get you caught up. After 30 minutes, you will be considered a no-show and will be rebooked at your own expense.
I Need To Reschedule, What Do I Do?
- If you need to reschedule for any reason, please let us know no more than 1 hour prior to your scheduled event or appointment so we can reschedule. No-shows will not be given a refund or an opportunity to reschedule.
I Need To Cancel My Booked Party, Can I Get A Refund?
- Unfortunately, we do not offer refunds for cancelled parties, as materials are purchased in advance to prepare for your event. However, you may be eligible for a credit that can be used toward another party, day camp, class or workshop. Please read our Reschedule Policy to see if you are eligible for a rescheduling opportunity.
How Many Guests Do I Book For My Party?
- If you are unsure about the number of confirmed guests attending your party, select the Deposit Only option to reserve your party, which is $50 plus tax and will be counted towards your final total. You will also be contacted prior to your Buddy Board Party to get a guest count. No parties will be scheduled without a deposit.
What Happens If I Go Over My Party Time?
- We give a 10 minute grace period for every party. Due to having other bookings, we will charge an additional $50 after the 10 minute grace period. This will be paid in store or you will be sent an invoice. Any unpaid bills may result in the withholding of your creations.
Can I Bring My Own Materials?
- Clay & Canvas provides all the materials you’ll need, so there’s no need to bring anything. If you’d like to bring extra craft items like glitter, foil, or other fun materials, you’re more than welcome to! If you're thinking of bringing your own materials, please contact us first as we may have the materials in the studio.
What Materials Are Supplied?
- Clay & Canvas supplies all of the art materials needed for your Party experience. You are more than welcome to bring additional decorations such as Table Cloths, Balloons and Banners!
Is the Studio Accessible to People With Disabilities?
- Yes, our studio is designed to be accessible to everyone. If you need any additional accommodations, please let us know ahead of time so we can make arrangements for you. If you or your guests need an Aide Worker, please let us know.
I have an Aide Worker coming to support a child, is there an extra charge?
- We are happy to welcome aide workers who accompany participants that require additional support. There is no additional charge for aide workers, provided they are attending solely in a supportive capacity and are not participating in the art activities themselves. If an aide wishes to participate in the project alongside the participant, an additional fees will apply. Please notify us in advance if an aide will be attending to ensure we can accommodate everyone comfortably.
Is the Studio a Safe Space?
- Yes, our studio is a safe and inclusive space where everyone is respected and valued. We strive to create an environment that encourages creativity, self-expression, and support. Disrespectful behaviour such as violence, bullying, racism, transphobia, homophobia, sexism, misogyny or discrimination of any kind is not tolerated and you will be asked to leave.
